Udo's Techblog

Mac Neophyte Tips: "Volume Erase Failed" on new USB drives?
Date: 2008-10-21 13:44:51

When you get a new USB drive, it's usually formatted with FAT (the Windows compatibility filesystem). As long as it's not NTFS (the Windows journaled filesystem), you can usually read from and write to the drive without problems when you hook it up to a Mac. However, if you don't need Windows compatibility, it's a good idea to format the drive using the native OS X filesystem. It offers more features, better Mac compatibility and journaling to make your data safer.

Normally, you can easily re-format any drive on the Mac by opening Disk Utility, selecting the disk in question and choose erase with the "Mac OS Extended (Journaled)" option. Sometimes, this returns a "Volume Erase Failed: The underlying task reported failure on exit" message. This is a horrible unixism, because Disk Utility obviously called a command-line tool that exited with some cryptic error message so it doesn't know what to do.

First of all, there is most likely nothing wrong with your new USB disk, don't listen to the support forums. This is the thing: when your USB drive was factory-formatted, they partitioned it to be as compatible with Windows PCs as possible, so they gave it a partition setup called "Master Boot Record". And for some disk sizes, you can't put a Mac OS partition on top of that. So all you gotta do is change the partition scheme of the drive.

Go open Disk Utility, select the USB drive. Make sure not to click on the underlying partition, but on the actual disk drive entry above it. You can find it easily, because it's not only labeled with the whole disk size, but also identifies the manufacturer of the device and its model name. After clicking on the device, select the "Partition" tab > click on the "Volume Scheme" dropdown menu > select "1 Partition" > click on the "Options" button.

Then, a dialog window appears where you can select the partition scheme. It's probably marked "Master Boot Record". Go ahead and select the "GUID Partition Table" (or "Apple Partition Map" if you want to boot off the disk with a legacy PowerPC-based Mac). Click "OK" to close the dialog and then click the "Apply" button to re-format the drive. Should work like a charm!

Comments


Stewart S
Stewart S says (2008-11-03 17:55:51)
Awesome! It worked like a charm. This was the smartest solution I've found online regarding this issue. THANKS!

admin says (2008-11-04 13:57:05)
You're welcome!
Nice to see it helped! :-)

Jarred says (2008-12-01 08:31:56)
worked for me as well. thanks.


jason
jason says (2008-12-26 15:04:07)
you're a genius - thanks!


Evan
Evan says (2009-01-09 16:42:38)
Outstanding! Works like a charm. Thank you much.


David
David says (2009-01-13 13:25:30)
I also found this a welcome change after trying for ages to find out what was the problem. Thanks a lot for sharing your genius...


Chris
Chris says (2009-02-09 21:47:25)
Thanks so much.


Manny
Manny says (2009-03-13 14:04:05)
Worked like a charm. (western digital external 1tb)
Thank you!!


Pablo
Pablo says (2009-03-15 06:54:18)
I was 5 minutes away from driving to Staples to return my drive when I found this. Thank you VERY much.


daniel
daniel says (2009-03-24 21:04:12)
I was just about to return my drive as well. Thank you.


Ed
Ed says (2009-04-05 15:53:45)
Thank you as well. just had this problem and could format at FAT 32 so I knew the drive was good. Tried re-booting and nothing worked. Did a google search and found this forum. Worked perfectly.

THANK YOU!!!!

aleks says (2009-04-13 14:41:21)
thanks worked perfectly, one thing i think intel based mac's are supposed to use the GUID partition, not sure but after seeking an answer to use my external hard drive this was the best advice, thanks again! =)


Ross
Ross says (2009-04-17 15:11:04)
Thanks very much - clear and effective!!


Zak
Zak says (2009-05-12 07:01:01)
Amazing! I can't wait to show my friends how to fix this problem and pretend like I came up with the idea all by myself!...
OK no really this saves me 'paying' for Diskwarrior. Thank you so much!

Chris Moncus says (2009-05-12 22:03:40)
Why did I try for 3 hours instead of consulting Google to find you?

Thanks so much for the help!


Pete
Pete says (2009-06-11 05:24:02)
Thanks.


Ivan
Ivan says (2009-07-06 15:20:12)
Wow, I thought my new drives were bad as I could not format mac journaled, only DOS format. THANK YOU!!! Saved me a huge headache.


Barry
Barry says (2009-07-14 08:30:38)
Thank you so much, a very clear and concise explaination, just what I needed.


mRoby@88
mRoby@88 says (2009-08-04 17:56:26)
Outstanding! It worked like a charm. This was the smartest solution ever regarding this issue.


Laobhan
Laobhan says (2009-08-13 05:59:38)
Hi, thanks a million - that worked a treat. Like others I was about to head back to the store when I came across your post. The only thing I am worried about now is that the disk (Seagate Terra) is making a continuous clicking noise when operational. It is taking data and I can read/Write and it is doing everything I want it to do - but just wondering should I be worried about the clicking.

Thanks again

Udo says (2009-08-13 08:50:21)
Laobhan, is it an external enclosure with a separate power source? Because if that power source is not connected, sometimes the current on the USB port is barely enough to power the drive, leading to intermittent shut downs...


Andy
Andy says (2009-08-14 02:21:54)
Thankyou. I was about to return it to the store and found your wise words online. Thankyou again


Chris
Chris says (2009-08-14 12:22:56)
At the precise moment panic set in, I found this article. Lifesaver. Thanks for the help.


Brian
Brian says (2009-08-19 18:30:32)
thank you so much for this - you really saved me!


Danny
Danny says (2009-11-30 21:53:52)
Thank you so much for posting this! I did a google search on the error message, found this page and saved myself a huge headache by simply following your instructions.
Thank you!


Mithu
Mithu says (2010-01-01 10:58:04)
Great Solution! You would think that the drive manufacturer would document this issue in the box, especially when they advertise mac compatibility.


Ricky
Ricky says (2010-01-08 12:00:31)
AMAZING! Thanks for the help!!

HB says (2010-01-18 18:59:16)
Thanks!! Totally solved my problem and made my day. I was soooo mad when the format kept failing and I thought I got a defective drive. Thank you so much for the help.